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Shipping Policy

Yay, Free Shipping to ALL Indonesia!

ROU Batik Online Shop is shipping to all Indonesia for free! Please note that this is only for clothes under ROU and RAYE, Home Items and Face Mask are not eligible for free shipping. 

We ship via TIKI from Jakarta, so check out their website to see if their service covers your location.

Shipping time usually takes 1-2 days for Jabodetabek region and 3-4 days for other domestic regions from the date of dispatch. Please note that delivery may take longer during holiday and weekend days.

Unfortunately, for now ROU Batik Online Shop is only available for purchases in Indonesia.

 

Order Processing Time

All orders will be processed 1-2 days after payment was received. Orders where payment was received on Monday-Friday (excluding holidays) before 9AM WIB will begin processing that day. While those received after 9AM WIB will begin processing the next working day. All successful payment notification will be sent via email.

ROU (Semi-Custom)

It takes around 10-15 working days for production process to finish from the day we confirmed your payment. Shipping will commenced shortly after it.

RAYE (Ready to Wear)

It takes around  2-3 working days to prepare and pack your order from the day we confirmed your payment. Shipping will commenced shortly after it.

 

Returns & Exchanges Policy

We believe that finding the right Batik is a journey. So when you receive your item, try it out: if the clothes for any reasons is different from what you expected (different from the web image, smaller/bigger size), rest assured! We gladly accept returns or exchanges for all full-priced items within 14 days after you receive your purchase.

Sale items are not eligible for return or exchanges.

ROU (Semi-Custom) is only eligible for returns and minor adjustment.

RAYE products can be returned or exchanged for a different product within similar style for free.

Please keep in mind that all returned and exchanged item(s) must be unworn, unwashed, and without alterations with all tags attached (if applicable). 

A full refund (+ shipping) will be decided on a case by case basis. This will be applicable if there was a mistake on the part of ROU Batik Online Shop, or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.

Please carefully package the item(s) and send it back to:

ROU Batik Workshop
Jl. Deperdag IV No.8
Gandaria Utara, Kebayoran Baru
Kota Jakarta Selatan, DKI Jakarta
12140
Indonesia

 

Once your item(s) is received, your return or exchange will be processed within 7 working days and we will notify you via email.

For more inquiries contact us at rou@rentracks.co.id.

 

Semi-Custom Adjustment Policy

Our goal is to have more people wear Batik. To have you satisfied and comfortable with your purchase, we are happy to help you adjust your Semi-Custom Batik made in ROU with no time limit! Please kindly note that, size and motifs changes are not possible.

For adjustment details please contact us at rou@rentracks.co.id or WA at +62-878-7700-115.